Flow Solutions

Mamoru Nakazawa -Executive Officer, Tutuanna

“Flow’s easy-to-understand system gives visibility to key store activities that had not been available before. Flow’s excellent, fully engaged staff and their scalable approach to customer success reach every user.”

Ikuhiro Tamura -Senior Manager, Store Operations Department, Triumph International Japan

“One of the great things about Flow’s platform was that we could use the IoT hardware we already had in place. We looked at many other companies but Flow made it easy for us to upgrade to their platform and make use of their AI tools.”

Dieter Haberl -President, Toys R Us Japan

“Flow has enabled us to collect and analyze customer behavior and experience data at our stores. From store to headquarter level, customer-centric data being accessible to all Toys "R Us staff members drives prompt decision making to provide the best experience for our customers.”

For Marketing

See which shopper demographics are responding to marketing campaigns at each store or peer group. Adjust marketing messages in each area to drive traffic to high conversion stores.
Optimize in-store promotions and service levels for high traffic and lower conversion stores. Determine which product ads were driving traffic or which were leading to higher conversion.
Improve store layouts and product placement to maximize the conversion of individual product categories.

For Store Operations

Identify problem stores and instantly determine if storefront displays are drawing in customers as planned and if staffing levels are optimized for conversion based on the increased store dwell time driven by a specific campaign. If necessary, schedule online training sessions with Flow's Customer Success team.
Communicate clear data-centric action plans for each store. Flow's AI-powered TaskBot automatically identifies the trends that are affecting store and group performance and offers suggested tasks in real-time to ensure stores that you are working efficiently based on your past success and hundreds of other data points.

How Flow Works
Delivering intelligence for the world's best retailers is at the core of Flow and we take it very seriously.
We leverage a combination of IoT, machine learning and your existing retail data to enable customer-centric conversations.
If you need a little help, our Customer Success team has developed a suite of e-learning tools and online professional services that are available right from the platform.

Now everyone, in all stores, can work toward designing the best customer experience possible.

About Us